A consultant’s job is dynamic, energetic and highly challenging. It puts a person to the test in every respect: technically, relationally and in terms of communication.
Consultants are a reference point for the client and contribute, with expertise, skills and support, to the client’s growth , as well as achieving their own corporate objectives . In the case of S4BT, which operates in the Life Science field, consultants have an even greater responsibility, because they contribute, to people’s health through their work.
The considerable challenge of a career as a consultant pays off in many ways. Here are at least five of them:
S4BT consultants are never alone and can count on the support of their colleagues. At S4BT, there are many senior consultants with a great deal of expertise and experience, who support junior colleagues in their professional growth.
The consultant’s job is to solve clients’ problems . Each client has totally different requirements and the solutions may also vary. This requires expertise, experience, intuition and even a pinch of creativity. Solving problems is also very rewarding, just think about customer satisfaction.
Being a consultant means gaining experience on a variety of projects, products, companies and problems to solve! This variety enables consultants to grow faster as professionals.
Consultants who bring their expertise and experience to companies need to be continually trained and informed about new developments in their field. S4BT is a company that invests heavily in training its employees, both through internal courses provided by S4BT senior consultants and through external courses. Since 2017, S4BT has allocated more than 7000 hours to training. In addition to classroom training, consultants are constantly learning and growing from the different projects and companies they work with. For junior consultants there is also a period of on-the-job training where tools and knowledge are provided to help them become more independent every day.
One of the most important characteristics of a consultant is knowing how to communicate and build good relationships with the people you will be in contact with in client companies and internally with the team. A positive and proactive attitude is instrumental in creating a network of professionals, which allows you to connect with new people and new points of view.
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Knowing how to manage your time and complete set tasks is essential for the success of the project and customer satisfaction. Time Management should be considered not only for the short-term, such as daily tasks, but also over the long term for projects that take months to complete and require intermediate milestones to reach the target.
In consulting there are constant changes, it is a dynamic environment. Clients, projects, requirements, priorities, the team, all change. Consultants need to adapt to change and be flexible both with regard to the project and in their attitude towards the client. For example, during a call, when dealing with a request or problem, they must know how to be proactive, including by proposing an answer subject to a check.
A consultant must be able to communicate well in both written and spoken form. For example, writing emails, documents, reports or presentations, clearly explaining a concept, knowing how to deal with the countless phone calls. Having clear communication is especially essential when clients are far away and you don’t have the ability to have face-to-face meetings. At the same time, it is important to be able to communicate with your team so that you are always in line on projects.
A consultant does not work alone. Whether dealing with fellow consultants or clients, they should be able to work in teams and collaborate with people from different roles and disciplines. Goals are always achieved together and Together is better!
Actively listening to a client, a colleague or a superior allows the consultant to understand their real needs and the best solutions to achieve the objective. Besides listening, it is also important to have a positive and proactive attitude towards others. This facilitates collaboration increases efficiency and productivity.
Asking questions, getting to the bottom of a problem, allows you to find better solutions, to grow and to learn something new. Creativity is not a skill to be underestimated. The problems a consultant faces are numerous, creativity helps them to ask themselves how they can do things better, in an innovative, different way.
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Simplify the management of Complaints, from filing, through investigation, follow-up, judgment and final report.
The module is designed to provide step by step Quality Assurance support
in the implementation and supervision of the process and the assignment of tasks to the departments involved. The module supplements the CAPA procedure, which the user can open directly from the Complaints procedure.
PRAGMA-WFM documents and traces all activities and information in the Complaints process. In each phase, you can also attach files in various formats to support activities and investigations.
During inspection phases, the functionality dossier enables the real-time generation of a document that provides information and lists the activities of the process and related processes
It simplifies the management of internal and external audits, from planning, through execution, to the management of remarks.
The module supplements procedures for handling CAPAs , Non Conformitiesand Change Control that the user can open directly from the audit to resolve the observations found.
PRAGMA-WFM documents and traces all activities and information of the Audit process. For each process step, it is possible to assign tasks to the people involved, and attach files in various formats.
Duringthe inspection phase, the dossierfunctioncan generate a document in real time which records the information and activities of the Audits and related processes