{"id":10324,"date":"2021-09-20T10:48:47","date_gmt":"2021-09-20T08:48:47","guid":{"rendered":"https:\/\/www.s4bt.it\/pragma-wfm-control\/"},"modified":"2026-02-02T09:08:42","modified_gmt":"2026-02-02T08:08:42","slug":"pragma-wfm-control","status":"publish","type":"page","link":"https:\/\/www.s4bt.it\/en\/projects\/pragma-wfm-control\/","title":{"rendered":"Implementation of a Workflow Manager to increase control"},"content":{"rendered":"\t\t
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Implementation of a Workflow Manager to increase control<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Client: <\/strong>company engaged in the research and development of innovative medicines for pain therapy and for the treatment of drug addiction for over 100 years. <\/span> <\/p>\n

Sector:<\/strong> Pharmaceuticals<\/span><\/p>\n

Objective:<\/strong> to digitise quality processes with a workflow management system<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Project<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The client needed to computerise a number of strategic internal processes in the area of quality, CAPA, Deviations, Facility changes, Market complaints, Human Resources, Management of company SOPs, and Staff training.<\/span><\/p>\n

After a careful review of providers, the client chose the specific experience offered by S4BT and its product, PRAGMA-WFM.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Implementation of PRAGMA-WFM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The Product Line work team conducted an in-depth study into the characteristics and needs of Molteni by analysing the client requirements (URS).<\/p>

Once drafting of the URS was completed, the team worked on process design and configuration on the PRAGMA-WFM Platform.<\/p>

For some processes, it was necessary to integrate PRAGMA-WFM and other pre-existing company systems.<\/p>

The prototype was presented to the company during the configuration phase, as per S4BT standard practice.<\/p>

Once the flows were designed, configured, and verified, the team took care of installation, first in the test environment and then in the production environment.<\/p>

The work did not end with installation: the team also accompanied the client in the testing phase (UAT = User Acceptance Testing), in the drafting of the validation protocols, and in the training of personnel responsible for managing the system and of the end users.<\/p>

The S4BT team supported Molteni during the configuration phase of the servers, backups, and system use environments.<\/p>

Collaboration with the client company continues today: indeed, S4BT offers <\/span>a Help Desk service in the daily use of the workflow system.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Result<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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By implementing the PRAGMA-WFM software, Molteni has obtained significant benefits<\/strong>, such as:<\/p>\n